When will my package be delivered?
SkyNet WWE packages are delivered to residential addresses Saturday through Thursday
between 8:00 a.m. and 8:00 p.m., and to business addresses during their normal business
hours Saturday through Thursday. Standard service packages cannot be scheduled to
arrive at a specific time of day, but delivery will be effected during normal working
hours. However, Specials can be arranged at additional costs. SkyNet WWE Express
shipments have delivery times that vary by service. Track your package for an up-to-date
Can I have my package routed to another delivery address?
As a consignor (sender) you can request for a change by contacting the local SkyNet
WWE Customer Service department by providing the tracking number and intimating
the change of address. As a consignee (receiver) you can request SkyNet WWE to reroute
your package to an alternate delivery address subject to confirmation from the sending
Station/Shipper. This may cause delay in the delivery of the package and such deliveries
may incur additional costs.
My shipment does not show any progress in its movement.
Shipment movement information is captured each time a tracking label is scanned
in the SkyNet WWE delivery system. When your shipment is in transit, or over a weekend,
tracking information may not be updated. Here are explanations for common scans
you might see when tracking your package:
Billing Information Received: SkyNet WWE, has received the electronic
communication of the shipment details from the shipper. It does not essentially
mean that SkyNet WWE has taken control of the package.
Origin: The shipment has been received at the originating SkyNet
Departure: The shipment has left the originating center and is
heading toward the destination address.
Arrival: The shipment has arrived at a transitional SkyNet WWE
facility or the destination facility closest to the delivery address.
Out for Delivery: The shipment has been placed in the final delivery
Delivery: The shipment has been delivered. The date and time of
delivery have been recorded.
Exception: If the shipment could not be delivered or was delayed,
the reason has been noted.
Why wasn't my package delivered in X number of days,
"X days" means X business or working days. Please note that the SkyNet WWE Service
Guarantee applies only to business or working days, and excludes weekends, holidays
and other events that may occur.
How much does it cost to ship a package?
Shipping cost depends on origin, destination, service, package weight, and other
considerations. Find your shipping cost.
Can the courier make a second attempt today as I wasn't
available at the time of delivery/pick-up.
SkyNet WWE will try redelivery the same day, however a Delivery Note will be left
behind for the Customer to call back. An additional attempt will be on the next