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FAQ's > General

General FAQ's

SkyNet WWE has an unwavering commitment to customer service, anticipating needs and providing the highest level of service and reliability at all times. You can find a selection of regular Customer Service queries here.

arrow When will my package be delivered?
arrow Can I have my package routed to another delivery address?
arrow My shipment does not show any progress in its movement. Why?
arrow Why wasn't my package delivered in X number of days, as indicated?
arrow How much does it cost to ship a package?
arrow Can the courier make a second attempt today as I wasn't available at the time of delivery/pick-up.

When will my package be delivered? Top

SkyNet WWE packages are delivered to residential addresses Saturday through Thursday between 8:00 a.m. and 8:00 p.m., and to business addresses during their normal business hours Saturday through Thursday. Standard service packages cannot be scheduled to arrive at a specific time of day, but delivery will be effected during normal working hours. However, Specials can be arranged at additional costs. SkyNet WWE Express shipments have delivery times that vary by service. Track your package for an up-to-date status.


Can I have my package routed to another delivery address?

As a consignor (sender) you can request for a change by contacting the local SkyNet WWE Customer Service department by providing the tracking number and intimating the change of address. As a consignee (receiver) you can request SkyNet WWE to reroute your package to an alternate delivery address subject to confirmation from the sending Station/Shipper. This may cause delay in the delivery of the package and such deliveries may incur additional costs.


My shipment does not show any progress in its movement. Why? Top

Shipment movement information is captured each time a tracking label is scanned in the SkyNet WWE delivery system. When your shipment is in transit, or over a weekend, tracking information may not be updated. Here are explanations for common scans you might see when tracking your package:
Billing Information Received: SkyNet WWE, has received the electronic communication of the shipment details from the shipper. It does not essentially mean that SkyNet WWE has taken control of the package.
Origin: The shipment has been received at the originating SkyNet WWE center.
Departure: The shipment has left the originating center and is heading toward the destination address.
Arrival: The shipment has arrived at a transitional SkyNet WWE facility or the destination facility closest to the delivery address.
Out for Delivery: The shipment has been placed in the final delivery vehicle.
Delivery: The shipment has been delivered. The date and time of delivery have been recorded.
Exception: If the shipment could not be delivered or was delayed, the reason has been noted.


Why wasn't my package delivered in X number of days, as indicated?

"X days" means X business or working days. Please note that the SkyNet WWE Service Guarantee applies only to business or working days, and excludes weekends, holidays and other events that may occur.


How much does it cost to ship a package? Top

Shipping cost depends on origin, destination, service, package weight, and other considerations. Find your shipping cost.


Can the courier make a second attempt today as I wasn't available at the time of delivery/pick-up.

SkyNet WWE will try redelivery the same day, however a Delivery Note will be left behind for the Customer to call back. An additional attempt will be on the next business/working day.

 
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